Do we need to meet up?

It’s not essential to have a face to face meeting as we can manage the project remotely via phone, email and Zoom calls. However, if you’re in the local area, we’d love you to come to visit us at the studio and meet the team over a coffee.

How long will it take to complete my project?

Depending on project requirements, the timescales can vary. To give a rough idea, to complete our business plus branding package we’ll need around 2-3 weeks. Whereas a 6-page website project could take between 4-6 weeks.

If you’ve got a specific time frame in mind, that’s okay! We’ve been around for quite a few years and we’ve not missed a deadline yet. Just make sure you let us know when you contact us about the project requirements.

I’m in a bit of a hurry, can you turn my job around quickly?

Tight deadlines aren’t a problem, as long as we’re aware of them. Once a deadline is agreed, we’ll do whatever it takes to meet it.

What happens if I need to cancel my project?

Firstly, let us know as soon as possible. If the project hasn’t commenced, then there will be no charge.

If the project is under 50% complete, this will be covered by your initial deposit. However, if we’re over 50% complete, we’ll need to charge for the additional studio hours that have been used.

Can you work to the budget I’ve allocated?

If you have a specific budget in mind, we’re happy to tailor-make our estimate accordingly and provide you with a specific scope of works to suit.

But I thought that it was included?

We aim to make our estimates as clear as possible regarding the agreed deliverables. If you can’t see something written on the estimate, please don’t assume that it’s included. Just give us a quick call and we’ll be happy to clarify any questions.

Do you offer fixed prices?

Yes. Once we’ve agreed on the cost, that’s the amount you’ll pay, unless the scope of work or deadlines change. We’ll always make sure you’re aware of any price changes before doing the work.

When do I pay?

Payment is made in 3 stages. A deposit of 50% is due before the project starts. 25% becomes due upon presentation of concept and the final 25% is due prior to delivery of your artwork files.

How do I pay?

You can pay by bank transfer (BACS) or cheque. Cheques need to clear our account before your project commences.